Service is in our DNA

Great Service Desk

Support available to buyers, colleagues and suppliers.
Free of charge via email, phone or ticket process.

Mercell offer an immediate ‘human’ help desk facility to all buyer users and suppliers alike. Available by a simple telephone call, email or raising a ticket through the dedicated support portal, Mercell are on-hand to help. We manage all incoming queries including all supplier login / locked out issues from start to finish.


What our customers say..

"Winchester City Council started using the eTendering portal in April 2020. The support we have received has been very good and the portal itself is user friendly and therefore easy to use." - Winchester City Council

"We’ve found the Mercell CTM portal robust and intuitive to use; downtime on the system is very limited and the helpdesk is prompt and responsive to assist with queries and resolve technical problems." - Project Management Team Leader, Echelon Consultancy

"It was really simple and easy to set up the first tender. Whenever I got a bit stuck, I found the ‘Help’ information fields extremely useful." - Category Manager, University