Cookie Policy
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Cookie Policy
This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information and interact with this Website and platforms.
For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker
Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time, following the instructions provided in this document.
This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
Mercell (hereinafter referred to as "Mercell," "We," or "we") Website uses cookies or Trackers managed directly by Mercell also called (“first-party” Cookies or Trackers) or Cookies or Trackers that enable services provided by a third-party (so-called “third-party” Cookies and Trackers). However, depending on the User's browser or device setting, some Cookies or information may be locally stored or set on your browser or device. This varies depending on the browser and the manufacturer of the device, We encourage you to learn more about your browser or device's cookie setting by checking the respective control and configuration. Mercell has no access to such information, and in order for this information to not be stored on the User's browser, the user must change the browser settings and/or preferences. The present cookie policy does not apply to the app webpage or other correlated services and webpage provided by Mercell.
Type of cookies used by Webpage
The cookies that are categorized as "Necessary" are stored in your browser as they are essential for enabling the basic functionalities of the site.
We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.
You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.
Necessary Always Active
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data. The following are the cookies used in our webpage
| Cookie Name | Description | Duration |
| __cfruid | CloudFlare, used to identify trusted web traffic. | Less than a day |
| OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | 1 year |
| __cf_bm | necessary to support Cloudflare Bot Management, . As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. This is a CloudFoundry cookie |
Less than a day |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie Name | Description | Duration |
| hubspotutk | This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary. | 5 months |
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website, which helps in delivering a better user experience for the visitors. This is also understood as Analytical cookies, which are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. The use of these types of cookies relies on consent. This is the cookie we use for analytics on the webpage.
| Cookie name | Description | Duration |
| __hssc | This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. | 0 days |
| __hstc | HubSpot platform. It is reported by them as being used for website analytics. | 5 months |
| _gclxxxx | Google conversion tracking cookie | 2 months |
| __hssrc | associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. | 0 days |
| _gat | Google Universal Analytics. it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes. | 0 days |
| _gid | Google Analytics | 0 days |
| _ga | Google This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | 1 year |
| _ga_xxxxxxxxxx | To generate statistical data on how the visitor uses the Service | 1 year |
Targeting Cookies
Targeting cookies, also known as advertising cookies or tracking cookies, are a type of HTTP cookie used by websites and online advertisers to collect and store user data for the purpose of delivering personalized advertisements and content. These cookies are designed to track a user's online behavior, including their browsing habits, interests, and interactions with websites, in order to create a profile or user persona.
The primary function of targeting cookies is to serve users with advertisements that are more relevant to their interests and preferences. This is achieved by analyzing the data gathered from a user's previous online activities and tailoring advertising content accordingly. For example, if a user frequently visits sports-related websites, targeting cookies may enable advertisers to display sports-related ads when the user visits other websites.
First Party
| Cookie name | Description | Duration |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 2 months |
| ln_or | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 0 days |
Third-party cookies
| Cookie Name | Description | Duration |
| AnalyticsSyncHistory | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 month |
| __cf_bm | This is a CloudFoundry cookie | 0 days |
| lidc | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 0 days |
| bcookie | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 2 years |
| IDE | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange | 1 year |
| li_sugr | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange | 2 Month |
| test_cookie | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange | 0 days |
| UserMatchHistory | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active Linkedin profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. | 1 Month |
Platform Cookies
This section provides a description of the cookies used once to log into the Mercell platforms.
Necessary cookies for nx3
| Cookie name | Description | Duration |
| __AntiXsrfToken | Used to prevent Cross-site request forgery (also known as XSRF or CSRF) attacks. | 0 days |
| ASP.NET_SessionId | Used to validate login user into subsequent requests and responses. | 0 days |
| .ASPXAUTH | The ASPXAUTH cookie is used to determine if a user is authenticated or not. | 0 days |
| NxShowTooltips | Used to show Tooltips, for subsequent user requests. | 1 year |
| NxLanguage | Used to set user culture when user getting login into the system, it is automatically set culture for subsequent user requests. | 1 year |
| NxShowMainMenu | Used to set user culture when user getting login into the system, it is automatically set culture for subsequent user requests. | 1 year |
OPIC
Necessary cookies
| Cookie name | Description | Duration |
| ASP.NET_SessionId | This cookie contains information about your session. The cookie does not contain any personal information. | 0 days |
| Opic_Login | This cookie contains information that helps with automatic login to the site. This cookie only exists if you have enabled this feature. The cookie does not contain any personal information. | 1 year |
| Opic_Preferences | This cookie contains information about your language choices so that non-logged-in pages can be presented in your chosen language. The cookie does not contain any personal information. | 1 year |
| __RequestVerificationToken | This cookie contains information to protect users against cross site scripting (XSS). The cookie does not contain any personal information. | 0 days |
| showMoreResults | This cookie is used to display messages to the user. The cookie does not contain any personal information. | 1 year |
| LOGINCOOKIE__ | Used to load the login page in a secure way. The cookie does not contain any personal information. | 10 days |
| S2CLogin | This cookie is used to facilitate navigation between the different components of S2C. | 0 days |
| menuState | This cookie is used to contains information on how to display the menu in the Opic systems. The cookie does not contain any personal information. | 1 year |
Performance
| Cookie name | Description | Duration |
| Compliance | This cookie contains information indicating that you have chosen to hide the cookie information box that appears when you visit the service. The cookie does not contain any personal information. | 6 months |
| site24x7RUMSnapshotId | This cookie collects user session traces and is used to provide snapshots. | 0 days |
| site24x7rumID | This cookie is created to identify unique users and sessions. | 0 days |
| NPS_* | These cookies comes from the Net Promotor Score site that we use for user feedback. | 3 months |
Negometrix Portal
Necessary Cookies
| Cookie name | Description | Duration |
| MSI | Session related cookie (regular session) | 0 days |
| __msi | Session related cookie (anonymous session) | 0 days |
| msia | Session related cookie (Internal use only. Used when navigating to servicedesk app from Portal) | 0 days |
| nx4token | Session related cookie (Used for integration with NX4) | 0 days |
| samlRequestid | Session related cookie (Used for integration with NX4) | 0 days |
Functionality cookies
| Cookie name | Description | Duration |
| language | Cookie related to storing preferred language (regular session) | 1 day |
| __language | Cookie related to storing preferred language (anonymous session) | 0 days |
| __timezone | Cookie related to storing the user's timezone | 0 days |
| __locale | Cookie related to storing the user's timezone | 0 days |
| lastdomain | Cookie related to storing the last domain a user logged into | 1 days |
ETHICS
Necessary
| Cookie name | Description | Duration |
| vertx-web.session | Cookie that manages the web session. | 0 days |
Functionality
| Cookie name | Description | Duration |
| AWSALBCORS | Cookie placed by AWS to provide load balancing functionality. | 1 week |
| AWSALB | Cookie placed by AWS to provide sticky session feature. | 1 week |
Negometrix 4
Necessary Cookies
| Cookie name | Description | Duration |
| idsrv | Identity token value | 0 days |
| idsrv.session | Session related cookie (anonymous session) | 0 days |
Functionality
| Cookie name | Description | Duration |
| NxLanguage | Used to get user language setting | 0 days |
| NxRememberMe | Used to set if user details remembered on particular system | 0 days |
| wfx_fv | Used to set whatfix url | 1 year |
Mercell App
Analytics
|
Cookie name |
Description |
Duration |
|
AMP_MKTG83CDB8107F |
Related to behavior activities and marketing campaign on a platform or website that uses AMP (Accelerated Mobile Pages) technology. track user interactions, preferences, or other behavioral data for analytics purposes. Data track included deviceId: A randomly generated string userId: Upon user log-in, if the your instrumentation sends this value to Amplitude, it's stored in the cookie. Amplitude recommends you set this to uniquely identify users. Amplitude encodes this value as Base64 before storing it. optOut: A flag to opt this device out of amplitude tracking. If this flag is set, no additional information will be stored for the user. sessionId: A randomly generated string for each session lastEventTime: Time of the last event, used to determine when to expire and create a new session Id eventId: An incrementing sequence of identifiers used to distinguish events identifyId: An incrementing sequence of identifiers used to distinguish identify calls sequenceNumber: A sequence number used to order events and identifies and properly sequence them |
1 year |
|
AMP_83CDB8107F |
Related to behavior activities and marketing campaign on a platform or website that uses AMP (Accelerated Mobile Pages) technology. track user interactions, preferences, or other behavioral data for analytics purposes. Data collection includeds deviceId: A randomly generated string userId: Upon user log-in, if the your instrumentation sends this value to Amplitude, it's stored in the cookie. Amplitude recommends you set this to uniquely identify users. Amplitude encodes this value as Base64 before storing it. optOut: A flag to opt this device out of amplitude tracking. If this flag is set, no additional information will be stored for the user. sessionId: A randomly generated string for each session lastEventTime: Time of the last event, used to determine when to expire and create a new session Id eventId: An incrementing sequence of identifiers used to distinguish events identifyId: An incrementing sequence of identifiers used to distinguish identify calls sequenceNumber: A sequence number used to order events and identifies and properly sequence them |
1 year |
Necessary
|
Cookie name |
Description |
Duration |
|
CookieConsent |
This cookie is set on each first visit. It sets a timestamp and the initial consent to the cookie selection choice |
1 year |
|
CookieConsentClosed |
This cookie is set a cookie where the value is the timestamp of when the user explicitly set their consent |
1 year |
|
wfx_unq |
This cookie is set a to identify the user for using whatfix services. It does not store any PII. |
100 days |
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
How to manage preferences and provide or withdraw consent
There are various ways to manage Tracker-related preferences and to provide and withdraw consent, where relevant:
Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.
Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.
Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.
With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided) or by using the means indicated in the third party's privacy policy, or by contacting the third party.
Locating Tracker Settings
Users can, find information about how to manage Cookies in the most commonly used browsers at the following addresses:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Internet Explorer
- Microsoft Edge
- Brave
- Opera
Consequences of denying consent
Users are free to decide whether or not to grant consent. However, please note that Trackers help this Website to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, in the absence of the User's consent, the Owner may be unable to provide related features.
Data Controller
Mercell Company
Mercell Contact Email: post@mercell.com
Since the use of third-party Trackers through this Website cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document “under the section third party cookies”.
Links to third-party cookies owner:
Linkedin: https://www.linkedin.com/legal/privacy-policy
Google: https://support.google.com/analytics/answer/4597324?hl=en
Facebook: https://www.facebook.com/privacy/policies/cookies/
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies either of the website or the platforms uses by user at post@mercell.com
